How working with us works
From your first call to everyday support — and what happens when something needs a visit.
Getting started
Free assessment
A short call, then a remote review of your devices, network, Microsoft 365 or Google account, backups and security.
Proposal
A written report with what we found, the plan we recommend and your fixed monthly price.
Onboarding
We connect your users and devices to JumpCloud, enroll Apple devices through Apple Business, install monitoring, secure admin accounts, set up backups and fix urgent issues.
Everyday support
Daily system checks every business day, plus help whenever your team calls, emails or opens a portal ticket.
Getting help
- Phone: (772) 356-0155
- Email: support@serviceyourdevices.com
- Client portal: open and track tickets, see your devices and download documents in the client portal.
- Automatic: our monitoring opens tickets for problems it detects.
Plan support is provided Monday–Friday during business hours, with a response within 1 business hour. Emergency after-hours support is available at $250/hour.
Onsite service
We’re a remote-first company, and most problems never need a visit. When one does, we schedule a technician anywhere in Florida.
- Hardware installs and replacements
- Network, firewall and Wi‑Fi installs
- Office moves and new office setups
- Problems that can’t be solved remotely
Onsite visits are scheduled in advance and billed at $150/hour. Any travel charges are confirmed before booking.
Daily system checks
Every business day, for every client on every plan, a technician reviews:
- Monitoring alerts on every computer and server
- Last night’s backup results
- Security alerts from antivirus, email and sign-in protection
- Pending and failed updates
- Network, firewall and Wi‑Fi status
Anything that needs attention becomes a ticket you can see in the client portal.
Our team
The people working on your systems are trained for regulated offices.
- Every staff member earns a 360training HIPAA certification within 90 days of joining
- We sign a Business Associate Agreement with medical clients
- JumpCloud MSP partner for identity and device management
- Windows and Apple specialists, with Apple devices managed through Apple Business
- Training for your staff: security awareness, phishing tests and how-to sessions
Security of our remote access
Remote access is powerful, so we treat it carefully.
Encrypted sessions
Every remote connection is encrypted, and our technicians sign in with multi-factor authentication.
Every action logged
Remote sessions and ticket work are recorded in your ticket history so you can see what was done.
Least privilege
Technicians get only the access they need, and access is removed when someone leaves our team or yours.
Find out where your IT stands — free.
We review your computers, network, backups and security, then give you a plain-English report and a fixed monthly price.